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Flexsteel Warranties
Upholstered Furniture
- Internal structures:
- Springs
- Wood Frames
- Metal Bases
- Reclining Mechanisms
- Seat Cushion Foam
- Feathers
- Electrical Components
- Mechanical Components
- Sleeper Mechanisms
- Sleeper Mattresses
- Finished Wood
- Plastic Components
- Metal Components
- FlexAire2™ Mattress & Pump
- Battery Packs
- Filling Materials
- Pillow Fiber Filling
- Upholstery Materials*
- Heat & Massage Components
Bedroom, Dining, Home Office, & Occasional Furniture
- Drawer Glides
- Bedroom Furniture
- Dining Furniture
- Home Office Furniture
- Occassional Furniture
Additional Details
Flexsteel upholstered home furniture limited warranties apply to the original purchaser for the specified periods of time (see above), beginning the date the product is purchased from an authorized Flexsteel retailer in the United States or Canada. Flexsteel products used under normal, indoor residential conditions are warranted against manufacturing and material defects for as long as the product remains in the original upholstery and for as long as parts are available. For third-party warranties offered by other companies, contact those companies for further information.
Exclusions
Flexsteel products are not warranted against wear and tear or damage resulting from neglect, abuse, misuse, rental or commercial use, pets, extreme temperatures, exposure to sunlight, chemical treatments, excessive soiling, accidents, or improper storage, care, or cleaning. Please see the Care & Cleaning Instructions below
Flexsteel does not warrant the following:
- Normal fading, pilling, shading, wrinkling, shrinkage, stretching, wear, and color loss of fabrics and leathers.
- In-store samples or product designated “as is” at the time of purchase.
- Minor differences between your furniture and in-store samples, printed materials, and video or internet displays.
- These warranties are valid for products purchased after June 2016. For products purchased June 2016 and prior, warranty coverage and details may vary.
Service Claims
To request a service claim under these warranties, contact the Flexsteel retailer where you made your purchase or your nearest authorized Flexsteel retailer. To initiate a claim, you will need to provide proof of purchase. If the product is still under warranty, the retailer will make arrangements for repair or replacement. After the first year of the warranty period, the purchaser is responsible for the labor and shipping costs associated with repairs.
Caution
Use appropriate precautions to prevent young children and pets from playing on sleepers and reclining furniture. Always leave unoccupied reclining furniture in the closed, upright position to protect children and pets. Keep smoldering, smoking objects and open flames a safe distance from polyurethane foam to prevent furniture fires. *Specialty brand fabric warranties may vary. Please refer to the warranty tag for each fabric brand for complete warranty details.
Notes
The following are not considered defects:
- Color variations caused by lighting angles and markings displayed on fabrics such as velvets and silks.
- Leather stretching, oil absorption, patina development, color and grain variations, wrinkles, scratches, healed scars, and other natural markings. Leather is a natural material, and each hide is uniquely enhanced by these characteristics.
- Slight softening and flattening of seat cushion foam and fibers as a result of normal use and aging under normal use and conditions, cushions may lose up to one inch of the original height standard of the cushion foam core within the first year of use.
- Loss of resilience in seat cushion feather filling, loft, or crown. Regularly fluff and rotate cushions to redistribute materials and prevent uneven wear.
- Softening and flattening of ultra-soft back cushions with blown-in fiber filling as a result of normal use. Occasionally fluff these cushions to keep fibers evenly distributed and prolong softness.
Your Rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Warrantor:
Flexsteel Industries, Inc.
385 Bell St.
Dubuque, IA 52001
Care & Cleaning
Each piece of Flexsteel furniture is crafted to bring years of beauty to your home. To ensure that your furniture stays looking beautiful, we suggest the following tips for cleaning and maintenance.
Wood Cleaning
- Do not expose wood furniture to extreme heat or humid conditions. Do not place your furniture in direct sunlight or in a damp area. Avoid arranging your furniture so that it is placed in front of or over heating and air conditioning vents.
- Do not place plastic, rubber, or hot objects on your wood furniture. Chemicals in such objects may soften or discolor the finish. To avoid such damage, apply a strip of felt, leather, or cork under accessories. Also, occasionally rotate accessories so they do not remain in the same spot for extended periods of time.
- Lift objects from the top surface rather than dragging them across the finish when moving them.
- Use a protective pad when using your furniture as a writing surface (especially when using a ballpoint pen).
- Small scratches that occur with normal use can be touched up with a scratch remover or special touch-up pens or sticks available at your furniture dealer or at many paint stores.
- Dust frequently with a clean dry, lint-free cloth. For a more thorough cleaning, the furniture may be washed with a mild soap and warm water. Dry thoroughly using a clean, lint-free cloth and wipe with the grain. A furniture polish may be applied for more shine. We recommend this type of cleaning every six months to remove accumulated dust and furniture wax buildup.
- Do not use water, alcohol, lacquer thinner, acetone, or any alcohol-based cleaning products.
- Spilled liquids should be wiped from the surface immediately with a soft, damp cloth. Always wipe the furniture in the direction of the wood grain.
Cane & Wicker
- Do not use water, alcohol, lacquer thinner, acetone, or any alcohol-based cleaning products.
- Vacuum with a soft brush to remove dust; hard-bristle brushes will mar the surface.
- Wipe the surface with furniture polish and a soft, dry cloth for regular surface cleaning.
Marble, Stone & Concrete
- Do not use alcohol, lacquer thinner, acetone, or any alcohol-based cleaning products.
- Spills should immediately be blotted with a dry cloth. Use a lightly water-dampened cloth to remove any residue; then dry with a soft cloth and apply furniture polish.
Metal
- Do not use water, alcohol, lacquer thinner, acetone, mineral spirits or any alcohol-based cleaning products.
- Dust regularly with furniture polish and a soft cloth or chamois.
Glass
- Wipe the surface with glass cleaner and a soft cloth to remove dust, spills, or fingerprints.
- Do not place hot items (e.g., pans, dishes, irons) directly on this surface.